Technical Support Manager, Level 2

Key role with high level of responsibility 
We are a leading manufacturer of collaborative mobile robots, and as a company we are both ambitious and hardworking in everything we do. To support our growth and to fill in a newly built mid-senior level position, we are looking for an experienced and technical skilled Technical Support Manager to lead and run our Technical Support Level 2 team which consists of 7 talent full engineers. With base at our HQ in Odense you will report to our Technical Support Director and you will be part of a can-do culture with great focus on collaboration and quality.

Many opportunities to influence your job
You will be driving the technical support level 2 worldwide and work in close cooperation with our technical support managers and staff located in different areas of the world. You play a key role in the success of the customer experience and will be ensuring that the customer’s technical issues are resolved in a comprehensive and timely manner and that you make changes to ensure continuous improvements when vital.

Most important tasks:
•    Run and lead the technical support level 2 team in DK, ensuring high motivation and engagement
•    Owner of our support ticket process and system and measure development
•    Analyze support ticket data to create opportunities for customer education and promote self-service
•    Coordinate field actions projects 
•    Participating in business meetings
•    Facilitate training activities
•    Between 10-15 days of travel activity per year

It is crucial that you are self-motivated, take the lead and know how to provide the highest level of support to our customers and make sure they are serviced at a professional level. 

To be successful in this role, you have a professional foundation:
You have proven experience working as a successful leader within the field of technical support in industrial automation. You have an engineering degree and have experience with PLC control, programming, and understand "computer/networking" especially WIFI knowledge would be valuable. You have a good understanding of Linux and firmware or software. It is critical that you both speak and write English and Danish. 

Your personality makes a difference
People would like to follow you and you know how to empower and engage people in hectic times. You have strong collaboration skills and are excellent at planning, leading and executing your daily tasks.
You are self-motivated, outgoing and thrive in an international environment. You work independently, are full of initiatives and have a great drive. Your work is based on sense of responsibility and pro-activeness. You tackle your tasks with passion and are organized.
As we are a global company and grow our distribution network throughout the world, it is crucial that you possess and show cultural understanding, empathy, and responsiveness. 

Apply
If you believe this is your chance to develop personally and professionally together with some of the most talented people in the industry, please send us your application and your CV as quickly as possible.

Employment by agreement – ideally as quickly as possible. Please note that we will conduct interviews on an ongoing basis until the position is filled.

Contact
If you have any questions, please contact: HR Field Partner, Mette Nyland Kjær on 0045 31188295 or mny@mir-robots.com

Please write in your application that you've seen the job at Jobfinder.