Technical Support Engineer – help us debug and solve issues

Would you like to work with and explore the latest Azure technologies? And are you looking to add to your skillset in a role with plenty of room to grow?

Then join our endeavour to help people conserve and optimise their energy consumption – and in the end, help them save money in a tight economy, while at the same time benefiting our environment.

We work with the latest technologies

Based at our newly renovated HQ in Køge, you will be joining our global client-facing applications team (ITCSS Team), where you will work alongside dedicated engineers and IT experts with various backgrounds.

Doing so, you become part of a dynamic environment centred round our Watts platform, which is built on cutting-edge software and hardware with differentiation in mind.

”You’ll become part of a small team of 3 in Denmark, but you’ll also work closely with colleagues in Lithuania. It’s a great mix of really skilled people, all eager to engage with you.” – Rasmus Bjerg, Head of P&D.

Resolve support issues and dive into Azure

As a technical support engineer, you will be working closely with our support team, ready to take over when a support issue requires specialised expertise. Doing so, you will spend the majority of your time looking into logs, debugging code and getting to the core of the problem.

You will also be working to improve our platform, testing new technologies and cooperate with our partners. In short, you will:

• Diagnose and troubleshoot software by debugging code
• Actively work on hotfixes and other code improvements
• Identify performance bottlenecks
• Work with our partners to upgrade and handle existing integrations

A talented support engineer with programming skills and an interest in Azure

We are open to your level of experience – however, we do expect your technical skills to be super. It is also important that you have knowledge of cloud solution, Azure DevOps, .NET/C# development and software testing. Moreover, you need to know how to interact with application supporters and developers to research and identify permanent solutions to common issues and you will need to speak and write Danish and English effortlessly.

In addition, it is a plus if you have experience with:

• Microsoft Azure platform
• Third-level support
• Technical troubleshooting of customer issues
• Zendesk toolset, as this is used in our support function

A role with room to grow

In addition to working with a platform based on the latest Azure technologies and with no legacy code, this role offers you the opportunity to add to your skillset and test your ideas.

Moreover, you get to join an internationally minded green tech company with purpose-driven colleagues who all share the same vision to innovate and deliver solutions that contribute to the green transition. And as icing on the cake, we offer great flexibility and the possibility to work remote.

Join us on our journey

Ready to kickstart your career? Send your application and CV today – using the link.

If you want to know more, don’t hesitate to contact Rasmus Bjerg, Head of P&D at rasmus.bjerg@watts.dk

About Watts

At Watts, we are building the energy technology of tomorrow. Currently, our digital energy assistant app has more than 420,000 users in Denmark alone. We engage with utility companies and energy companies around the world. Our suite of products includes the digital Watts AI platform, Watts Live – a real-time insight into energy, and Watts Home – the future of decentral and democratic green energy, including local energy production, EV charging as well as household and community optimisation.

We have partnerships and dev-operations around the world, including Lithuania, Poland, Norway, US, and Australia. In 2021, we were awarded Microsoft partner of the year in the Enabling Sustainability category.

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