If you would enjoy technical consultancy and troubleshooting in very successful international leading provider of e-learning authoring tools
For our client ClickLearn in central Copenhagen, we are on the lookout for an experienced employee to manage the company's Technical Support and Consultancy Services for a rapidly growing list of customers and prospects. You will be working directly with the Customer Care Manager in servicing their single most important asset: their customers. You will also take part in building the customer retention program; an intricate part of continuing to grow ClickLearn at a rapid pace without losing clients.
Your day-to-day tasks will consist of delivering technical support and consultancy services to the clients and supporting clients when they have difficulties or questions. Smart customers, complex deployment scenarios and deep utilisation of the ClickLearn software will challenge you every day.
You will be a part of their rapidly growing team of people working to deliver world class services. The customer care team and the CTO will take care of all your training requirements, and you will report directly to the Customer Care Manager.
Several times a year you will join the rest of the team at the ClickLearn conventions around the world. These are typically 3-4 days trade shows where you get a chance to meet your customers and show off the software. This year they went a.o. to Phoenix, San Diego, the Hague, Bangkok, Dubrovnik.
The company ClickLearn
ClickLearn is the leading provider of e-learning authoring tools for business systems. Instead of writing your own e-learning by hand, you can use their simple recording tool to record all your business processes. ClickLearn will automatically generate video material, written instructions, hands-on-labs, PowerPoint slide decks, a virtual assistant that works directly on top of your live system.
ClickLearn provide their services around the globe from central Copenhagen, and most of their client base resides throughout Europe and the US. When they deliver software for the major ERP-systems, they have a no-nonsense-policy of free training, retraining, support and configuration assistance. That is just one of the many things that their customers love about the company.
They are among the fastest growing companies in Denmark, growing annually with more than a 100% and they are profitable - and will continue to be so. The company is not funded by venture capital, but entirely owned by management who you will be working directly with. Moreover, the team is having serious fun every day, seeing their product spread all over the world. See more info on www.clicklearn.dk
Your personal skills and qualities
You are a very smart person - and you enjoy working with highly skilled and smart people. You have a great sense of humor, and you love to take part in the discussions surrounding the product, the customers and potential clients.
Furthermore, you have the following characteristics:
You have probably worked or are still working as a consultant or a technical supporter in a large company, but miss the feedback that comes from following each case from cradle to grave. You are familiar with the Microsoft platform and you have no problem installing a server, setting up an internet server, deploying new software, resolving availability and security issues or setting up a SharePoint site.
You love new technology and you probably spend your evenings working on your home network, setting up new software.
Eager helping people solve their problems
You love getting the right answers to the questions, and the positive feedback you get from your clients make you happy. You do not mind spending an hour solving small problems to the perfection of the client. You want direct access to developers and tech resources.
You are a people person
Even though you are a tech-wiz and even though almost all of your communication take place over e-mail, you really are a people person. You like to interact with people. You are curious in nature and it just makes your day to have engaged with people around the globe, whether it is a support, consultancy task or a remote session with a developer who needs to integrate 3rd content.
A natural in software
You are great at learning new tools, systems and you are probably kill at, at least the following technologies:
Windows Server, A/D, Azure, SharePoint, Internet Information Server.
You understand the basics of ERP from sales, orders, invoices to customers, general ledger. You have probably had a support background in ERP.
One of a kind
You are not a tech consultant, you are not a programmer, and you are not a supporter. You are truly one of a kind. Your joy in your work life comes from helping people do great things. You do not like budgets. However, if anything inspires you, you really need to share that with everyone around you. You are enthusiastic and you have a nice sounding voice and a good pace when you talk. People can feel your enthusiasm when you speak. Even over the phone.
Great English and communication skills.
Your English is fluent and your vocabulary is wide and deep. You do not have to be accent free. However, your grammar is perfect as is your pronunciation. Hopefully, you also speak German at a high level.
You do not mind working in multiple time zones and on occasion doing a demo at late in the afternoon or early evening, providing that you are compensated with non-working time the next day. You do not see glory in working long hours. And you demand that your work day is interesting.
The company offers
You will be offered plenty of challenges every day and everybody is highly skilled at their job. As ClickLearn is in rapid growth, you have the possibility to grow both in technical and personal aspects. ClickLearn has great offices in the heart of Copenhagen, can offer a very flexible workplace where they value high worklife balance for everyone.
We in Bloom are continuously evaluating incoming applications, and look forward to receiving your application and CV in English asap. If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via email@example.com or mobile +45 2086 0865.
Please write in your application that you've seen the job at Jobfinder.