About the job Manager of Customer- and Product Support
If you want to join a frontrunning nanotechnology-based company in a central role, where you will ensure world-class support to the world’s leading semiconductor companies, this is the position for you.
Oversee and determine the strategic direction for the tech support department
As the new Manager of Customer- & Product Support at CAPRES, you will be reporting to the Head of Operations and lead the customer- and product support activities within CAPRES and the KLA support organization. In this position, you will be responsible for minimizing interruptions of CAPRES systems installed at customer sites in collaboration with KLA’s global support service organization. Furthermore, as the leading part in the ongoing optimization of CAPRES’ support team, you are going to set up an efficient remote and hands-on support function in connection to system interruptions in collaboration with KLA’s service teams in USA, Asia and Europe. Moreover, as the team leader you will oversee the development of a culture in the department where ownership, coordination, preventive problem-solving and teamwork are the primary areas of focus in order to become the customers’ trusted advisor. On occasion, you will take active part in resolving customer support cases remotely or “hands-on” at customers’ lab or fab.
Ambitious high-tech professional
We expect you to have a technical educational background as engineer or equivalent, combined with a high technical level of knowledge acquired through hands-on experience with high-tech products. It is important that you are experienced in leading an escalation process and working closely with customers to reestablish trust in your team as well as products. Furthermore, you must have experience in developing a winning team, strong governance, pragmatic policies and efficient work processes. You are used to working in an international based company and are comfortable with English as the primary business language.
As a person, you can lead and develop an entire department and you always attack issues with an analytical and logical approach and possess the ability to oversee and tackle complex and long-term challenges. Integrity, openness and consistency are all values you can identify with, and you perceive diversity in teams as conducive to success.
Join a one-of-a-kind company and discover groundbreaking new technologies
This is your chance to a join a company that sets new standards of the most advanced nanotechnology in a position, where you will ensure that CAPRES takes on the role of being the customers’ preferred choice of supplier. The recruitment process is carried out by Venaris Executive Search (www.venaris.dk). For more information regarding the position, please reach out to Partner Niels Prehn on + 45 30288730. All requests will be handled confidentially. If this position is for you, do not hesitate to apply by uploading your CV - it is not necessary to include a cover letter.
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CAPRES was founded in 1999 and is a technology leader in micro- and nanoscale electrical probing of advanced materials. The company employs 40 employees of which 30 are based at the head quarter at the DTU Campus in Lyngby, Denmark. CAPRES designs, produces and delivers metrology tools to the largest semiconductor producers in the world. These tools use electrical measurements to perform process control of the critical steps involving semiconductors and metal layers in the production of computer chips. Since 2019, CAPRES has been part of the product portfolio of the global company KLA Corporation, the world-leading provider of metrology equipment for the semiconductor industry.