IT Service Management Architect
Would you like to work for a company where IT infrastructure is high on the agenda? Do you have a passion for trouble shooting and knowledge with ITSM systems? And, could you see yourself working with talented and committed colleagues? Then this job opening might be for you….
Ambu is an international and highly innovative company in rapid growth. We develop, produce and sell medical devices that enable doctors and nurses to save lives on a daily basis.
You will be part of a team of 13 dedicated and experienced colleagues at our headquarters in Ballerup and a global team comprising approx. 40 employees. You will report to the Director of IT Infrastructure and will work out of Ballerup.
Responsibilities and tasks
As an ITSM Architect your primary focus will be designing and delivering ITSM solutions that are developed on the IT Service Management hosted platform.
Other responsibilities include:
- Maintain relationships with platform users, customers, and stakeholders
- Gather and translate requirements for new and updated features
- Advise on enterprise wide ITIL best practices
- Responsible for design, development, testing and support of all platform features and functions
- Drive continuous platform and process improvement
- Create custom dashboards and reporting
- Provision user access and maintain team membership
- Provide user training where needed
- Create documentation and knowledge articles
- Be a platform advocate and find new areas of the enterprise that could benefit from it
We are looking for a candidate with 3+ years of experience supporting the implementation, administration, configuration and/or development of the IT Service Management tool (Cherwell or ServiceNow). Experience should include scripting in IT Service Management, tool configuration, design work, technical configuration and deployment of IT Service Management modules. Specifically, candidates should possess the skill to develop on the IT Service Management platform including the creation and/or customization of the core applications such as incident, problem, change and service catalog, as well as proficiency in key IT Service Management administrative functions such as Blueprints, mApps and Automation Processes.
As a person you have excellent communication and interpersonal skills. You are capable of following procedures, have a strong process mindset, and you take great responsibility for your area of work.
As Ambu is a global company, it is important that you have a global mind-set and strong communication skills in English – both written and verbal.
Ambu – a visionary and international workplace where your efforts matter
Ambu is a company that expands rapidly and has ambitious growth targets. We meet these targets through interdisciplinary teamwork between motivated and highly skilled employees. Your contributions and efforts are crucial to our success and by joining us, you will get the opportunity to work in an international head office with an informal working environment.
We offer a wide range of professional, social and financial employee benefits in addition to exciting job challenges and continuous professional and personal development.
Information and deadline
If you are interested in the position, then please apply as soon as possible. This job ad will be online until 24th July 2020 and we expect to start the interview process early August.
Your application will, of course, be treated confidentially.
You can get more information about the job and about Ambu A/S by contacting Director, IT infrastructure, Pernille Ruberg on +45 7225 2000Ring op: +45 7225 2000
Please write in your application that you've seen the job at Jobfinder.