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Reporting to Back Office Coordinator, the Back Office is overall responsible to offer correct customer service. Be 2nd line technical support, make quotations, follow-up and ensure communication between stakeholders.                                 

Key Activities
Primary Responsibilities:

  • Understand the customers’ requirements either communicated via phone, fax, e mail or other media.
  • Offer solutions to customer’s needs and specifications.
  • Produce CRM quotations.
  • Competent knowledge of product features advantages and benefits, and be able to professionally represent these to the customer.
  • Appreciate the operating system where the product is installed to ensure best fit of product.
  • Professionally dealing with, (but not limited to), product, price & availability enquiries, literature requests, webcaps.
  • Follow and adhere to the business processes.
  • Conduct yourself in a professional manner with our customers at all times.
  • Work with existing I.T. systems in a manner that uses the systems efficiently and work to the required standards.
  • Create CRM opportunities.
  • Handle customer issues if and when these arise.
  • Answer the telephone in an agreed manner and within an agreed period of time.
  • Keep communication with Sales Engineers related to opportunities and quotations.
     

Critical knowledge and experience

  • This is an internship for a current engineering student
  • Fluent in enghish
  • Drivng licence and car availability is needed due the location of the comapny in Algete
  • Working hours are fliexible depending of the student neededs
  • Remuneration + free lunch
  • Preferrred education

Master’s Degree, Bachelor’s Degree or equivalent work experience

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