Back Office Engineer (Internship)

Reporting to Back Office Coordinator, the Back Office is overall responsible to offer correct customer service. Be 2nd line technical support, make quotations, follow-up and ensure communication between stakeholders.                                 

Key Activities
Primary Responsibilities:

• Understand the customers’ requirements either communicated via phone, fax, e mail or other media.
• Offer solutions to customer’s needs and specifications.
• Produce CRM quotations.
• Competent knowledge of product features advantages and benefits, and be able to professionally represent these to the customer.
• Appreciate the operating system where the product is installed to ensure best fit of product.
• Professionally dealing with, (but not limited to), product, price & availability enquiries, literature requests, webcaps.
• Follow and adhere to the business processes.
• Conduct yourself in a professional manner with our customers at all times.
• Work with existing I.T. systems in a manner that uses the systems efficiently and work to the required standards.
• Create CRM opportunities.
• Handle customer issues if and when these arise.
• Answer the telephone in an agreed manner and within an agreed period of time.
• Keep communication with Sales Engineers related to opportunities and quotations.
   

Critical knowledge and experience

• This is an internship for a current engineering student
• Fluent in enghish
• Drivng licence and car availability is needed due the location of the comapny in Algete
• Working hours are fliexible depending of the student neededs
• Remuneration + free lunch
• Preferrred education

Master’s Degree, Bachelor’s Degree or equivalent work experience

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