Experienced Business Process Supporter
At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities – if you have the ability and the drive to take them.
Discover more at velux.com/career or velux.dk/karriere
Would you like to be part of a team supporting our global business logistic processes? Do you thrive on working with customised as well as standard SAP processes?
We are in search of a person who can help us decrease support requests over time – so we need someone at our side with excellent interpersonal skills to support the learning organisation – a person who is good at finding the root cause and not just the symptoms.
Have we caught your attention now? Then read on and apply.
Your primary task will be to support our global VELUX logistic business. Our customers are primarily local and central super users who need support to ensure that the business and the processes are running smoothly.
You will actively take care of failure demands and help direct our customers to the right place for help the first time. In close collaboration with a team of logistics consultants, Subject Matter Experts and our IT partner, you will be solving different problems with different time critical needs.
You will also be working individually as well as in teams with projects and you will give input to possible process improvement activities identified through your active dialogue with our internal users.
Another part of your job will be to help test new tools, logistic services and business solutions.
We expect you to have a relevant education within business, engineering, mathematics, economy or similar and a minimum of 3-5 years of hands-on experience with SAP business process support where you have gained experience about the important interfaces towards e.g. finance, master data and sales. It will be a plus if you also have experience from working in a larger organisation with many stakeholders.
Your business process analytical tool box is in place – this means that you have solid knowledge of SAP standard logistic processes and that you can easily understand customised solutions. You can see the big picture in the processes but you also understand the importance of details. You deliver a high service level and you know how to prioritise business critical issues.
Through previous jobs, you have understood the value and necessity of a structured approach which means you can analyse and communicate process pain points and opportunities in a structured way. In addition, you are well acquainted with Practical Problem Solving (PPS) and you are an active player when it comes to giving input to our improvement processes.
On a personal level, you are a structured, systematic, a logical thinker and a committed team player/colleague with high personal drive to also work independently. People often describe you as passionate and emphatic working with people and able to understand organisational dynamics – a person who understand how to use the organisation actively and is comfortable in communicating to stakeholders at all levels in the organisation.
Fluency in Danish and English both written and verbally is necessary.
You will be part of a dedicated team and a company on the move constantly striving to make things better.
We offer an inspiring and collaborative working environment where personal and professional development are highly prioritised. The international setting is in our DNA, we believe in empowering people, and we support this through sharing knowledge, delegating responsibility and continuous employee development.
Our team is characterised by an informal tone and a healthy sense of humour and we work as one team to reach our ambitious results. We are a strong value based company where commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.
Application and contact
If you want to know more about this job please do not hesitate to contact Bertil Gregersen on +45 5129 4629.
We are looking forward to receiving your application and CV as soon as possible and no later than 7 August 2017.
Please write in your application that you've seen the job at Jobfinder