Global Technical Market Supporter, Blinds and Shutters
At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities - if you have the ability and the drive to take them.
Would you like to part of a dynamic daylight team providing VELUX sales companies and external professionals with technical guidance? Are you robust and do you thrive on working in an international, fast-paced and professional environment? Do you have excellent technical and communication skills?
In addition, do you want to be part of a company that leads the market within sustainable indoor living and service as a competitive advantage? Then we have the position you are looking for.
We are in search for a new colleague to join our After Market Sales & Support (AMS) team, we are placed in Hørsholm, Østbirk and Skjern. You will be part of a dedicated team of 15 colleagues responsible for giving technical product support and advising our sales companies within all technical aspects of our products.
You will be responsible for providing on-site and remote support and maintaining technical documentation for blind and shutter product area. Furthermore, you will ensure that our products are used, installed and configured correctly.
Your primary tasks will be to:
- Provide daily technical product support to our sales companies
- Build and maintain good relations to our stakeholders in the markets
- Provide support through technical market insight to our R&D operations teams
- Ensure an up to date technical knowledge database for internal use
- Develop service solutions and perform root cause analysis of returned products
- Participate as consultant in quality meetings and give input to quality reports
- Participate as consultant in our new product launch stage gate projects and ensure design for service
- Facilitate product training and cross organisational knowledge share workshops
- Update technical documentation in connection with product news and changes
As you will be part of a global organisation, it is a prerequisite that you are able to travel approx. 30-40 days per year across our sites in Denmark and our sales companies in Europe. Your workplace will be either Østbirk or Hørsholm.
You hold an education of mechanical engineer, designer or technician. Maybe a degree in export/business engineering preferably with experience from service and support.
You are a can-do person, a strong team player with a constructive mind-set that possess great drive. You are fluent in English and Danish both orally and in writing and you collaborate easily with people from different cultural backgrounds - both internally and externally.
It is important that you can navigate within a matrix organisation with many different stakeholders and that you can achieve results in this type of environment. You have a structured and persistent approach to task solving and take pride in completing your tasks on time. You like having a busy schedule and enjoy juggling several different tasks in a dynamic environment.
In addition to operating at a highly professional level, our AMS team is characterised by an informal tone and a healthy sense of humour. We work as one team to reach our ambitious results. We believe in empowering people, and we support this through sharing knowledge, delegating responsibility and investing in people who strive to make a difference.
The VELUX Group offers exciting challenges, great opportunities of influencing your own development and an attractive international working environment with competent and committed colleagues where mutual respect and commitment are among the core values.
Application and contact
If you have any questions regarding the position please contact Christian Dalsgaard Johansen at +45 40340902, or find us online at www.velux.com
We look forward to receiving your application and CV as soon as possible and no later than 11 May 2017.
Please write in your application that you've seen the job at Jobfinder