IT Service Delivery Specialist
We are looking for a person with plus 5-8 years of work experience in computer systems and customer service help desk (Desk side).
We are looking for a person with plus 5-8 years of work experience in computer systems and customer service help desk (Desk side). Experience in on-site, in-person technical problem solving and resolution is mandatory.
Associate’s Degree or Bachelor Degree (preferred)
Responsibilities
Duties / Responsibilities of this position include:
- Imaging and deployment of workstations and laptops
- Diagnose hardware and software issues
- Perform software and hardware upgrades as necessary to maintain current levels. This includes, but not limited to the following: configuration, system security, hardware upgrades, software upgrades, and peripheral devices.
- Develop, implement, use and maintain help desk resolution procedures for our supported systems
- Support users with phone and voice mail systems.
- Support users with printing
- Support users on the corporate e-mail application and iPhones.
- Answer and respond to help desk requests.
- Personal computer setup, configuration and troubleshooting. PC Hardware and software; Moves, Adds and Changes. Dispose of old equipment.
- Assist in improving and documenting standards and practices.
- Maintain accurate and up-to-date documentation of IT asset inventories, software documentation and any other hardware lease or maintenance contracts.
- Methodically resolve computer hardware, software and telephone problems: Remotely and working with people at their desks
- Follow established procedures for tracking and reporting help desk support issues.
- Work with your fellow team members to ensure the delivery of a high level of support to our customers.
- Work with Houston support teams to ensure compliance with global support processes and technical guidelines.
- Ensure all operational server data is backed up and securely stored according to corporate backup procedures
- Maintain good financial discipline.
- Educate our users in new services and products.
- Must be willing to travel offshore to support South Arne as & when required.
Skills/competencies
- Strong written and verbal communication skills, Good problem solving skills.
- Microsoft Windows Client (Windows 7)
- Microsoft Office Suite 2010+
- Print Servers
- Some VMWare knowledge is a plus.
- Subsurface Technical Applications experience is a plus.
- Imaging Software
- Hardware troubleshooting. Break/fix
- Dependable self-starter, with a positive attitude.
- Possesses the ability to easily relay technical information to an end user.
- Must display strong customer focus and service orientated approach
- Driven individual who is highly motivated
- Must be able to work independently with minimum supervision, while remaining a strong team member in adherence to common standards and process guidelines.
- Willingness to take ownership of problems and manage through to resolution
- Must work well in a high-paced, demanding environment
- Language skills: Ability to communicate effectively in English essential. Danish preferable.
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