IT Service Delivery Specialist

We are looking for a person with plus 5-8 years of work experience in computer systems and customer service help desk (Desk side). Experience in on-site, in-person technical problem solving and resolution is mandatory.

Associate’s Degree or Bachelor Degree (preferred)

Responsibilities
Duties / Responsibilities of this position include:

• Imaging and deployment of workstations and laptops
• Diagnose hardware and software issues 
• Perform software and hardware upgrades as necessary to maintain current levels. This includes, but not limited to the following: configuration, system security, hardware upgrades, software upgrades, and peripheral devices.
• Develop, implement, use and maintain help desk resolution procedures for our supported systems
• Support users with phone and voice mail systems.
• Support users with printing
• Support users on the corporate e-mail application and iPhones.
• Answer and respond to help desk requests.
• Personal computer setup, configuration and troubleshooting. PC Hardware and software; Moves, Adds and Changes. Dispose of old equipment.
• Assist in improving and documenting standards and practices.
• Maintain accurate and up-to-date documentation of IT asset inventories, software documentation and any other hardware lease or maintenance contracts.
• Methodically resolve computer hardware, software and telephone problems: Remotely and working with people at their desks
• Follow established procedures for tracking and reporting help desk support issues.
• Work with your fellow team members to ensure the delivery of a high level of support to our customers.
• Work with Houston support teams to ensure compliance with global support processes and technical guidelines.
• Ensure all operational server data is backed up and securely stored according to corporate backup procedures
• Maintain good financial discipline.
• Educate our users in new services and products.
• Must be willing to travel offshore to support South Arne as & when required.

Skills/competencies​

• Strong written and verbal communication skills, Good problem solving skills.
• Microsoft Windows Client (Windows 7)
• Microsoft Office Suite 2010+
• Print Servers
• Some VMWare knowledge is a plus.
• Subsurface Technical Applications experience is a plus.
• Imaging Software
• Hardware troubleshooting. Break/fix
• Dependable self-starter, with a positive attitude.
• Possesses the ability to easily relay technical information to an end user.
• Must display strong customer focus and service orientated approach
• Driven individual who is highly motivated
• Must be able to work independently with minimum supervision, while remaining a strong team member in adherence to common standards and process guidelines.
• Willingness to take ownership of problems and manage through to resolution
• Must work well in a high-paced, demanding environment
• Language skills: Ability to communicate effectively in English essential. Danish preferable.

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