We are looking for a Service Desk Agent

MAN Diesel & Turbo is looking for a Service Desk Agent

MAN Diesel & Turbo is the world leading developer of two stroke engines for maritime purposes. Besides the vessel engines MAN Diesel & Turbo is providing large scale solutions for power plants all over the world, engines for locomotives, turbines, propellers and much more. MAN Diesel and Turbo aims at being the technology leader within these areas and have a special focus on emission reduction and fuel optimization.

MAN Diesel & Turbo employ almost 15.000 and is part of the VW group employing more than 550.000 worldwide.

You will become part of the IT Service Desk Team which is the central point of contact for the users in MAN Diesel & Turbo.

The team currently consists of dedicated people located in Germany, Denmark and in India.

For our team located in Copenhagen, we have an open position as service desk agent.

You will be part of an international team of highly skilled and knowledge sharing colleagues solving many different assignments with others and on your own, but always with a helping hand if needed.

The tasks within your new job is:

• Provide 1st and 2nd level support to MDT’s users globally
• Actively contribute to the maintenance of the knowledge base in our ITSM tool
• Participate in the round robin work schedule aiming at providing IT SPOC during CET workhours
• Maintain the round robin schedule for the Copenhagen based team
• Act as a focal point for the Danish IT Service Desk Team

Your experience and background:

• IT Service Desk Experience (or similar)
• People handling experience
• Danish, German, and English - spoken and written
• ITSM Tools acquainted (example HP Service Center)
• ITIL foundation

You are a team player, and you possess a good sense of humour, as the team that you will be joining is signified by having a frank tone of speech and expect good team spirit from their colleagues.

You are comfortable with expressing yourself in writing, as reporting and documentation is an important part of our daily work.

You’re service oriented, a self starter, and solution oriented.

We use English as our primary intercompany communication language, thus mastering this in speech and writing is a must.German is required in order that we can support our German colleagues.

We offer you the chance of working in a strong international IT-environment with excellent opportunities to influence processes and applications. MAN Diesel and Turbo is an internationally oriented company with a proud history and a busy future.

Contact:
For further information regarding the company go to www.mandieselturbo.com

For information concerning the job, please contact Senior Manager of IT Vendor Management and Operation Erik J. Eskildsen by phone +45 3385 2440 or by e-mail erik.eskildsen@man.eu

Application and CV are to be sent electronically in English via the link “Ansøg”. We look forward to hearing from you no later than May 31th 2018. We will be having interviews within the application period.

The location for your new future is: 
Teglholmsgade 41, DK-2450 Copenhagen SV

Please write in your application that you've seen the job at Jobfinder