HelpDesk

For our client we are looking for a HelpDesk Supporter 

The consultant will provide support for danish and international users regarding IT & mobile devices, as well as 1st and 2nd line support via phone, chat and e-mail including but not limited to: 

• 1st and 2nd level incidents and service requests from System Management
• Follow up and maintain the company's IT-policy
• Contribute to overall user satisfaction

Requirements: 

• Degree in Technical Education, for example IT-Support, Computer Technician, Computer Specialist, or similar.
• Work experience from similar roles in large-scale organizations

Strong knowledge in: 

• MS Active Directory (AD),
• MS Exchange,
• Office 2016, Office 365
• Windows 8/10
• Citrix/VPN
• ITIL-processes
• Excellent communication skills in Danish and English
• Service minded
• Proactive
• Capable of delivering positive feedback/reinforcement
• Multi-tasking and strong prioritization skills

Please notice that the price is low (Junior), so when you apply please state your suggested hourly price based on 100% workload on-site 

Start: 01-03-2019
Duration: 4 months +
Work location: Copenhagen area
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance 

Please write in your application that you've seen the job at Jobfinder.