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For a financial client in Copenhagen, we are looking for an Agile Coach for Service Desk Operations 

Define and implement an agile setup for the IT service desk at the clients Asset Management including new processes/working procedures, supporting tools and change management/ education 

  • Key objective is to get an overview of the inflow and existing cases and to ensure agile/ongoing prioritization
  • Focus should be on IT support cases related to NAM applications (current team 5-6 FTE) but dependency to Group service desk cases should be considered
  • Focus should be on requests and incidents which is today a challenge. Changes/deployments is working ok
  • A framework to classify incoming tasks is needed
  • Assumption is to use Jira as tool (unless there are obvious alternatives)
  • The personal dimension should not be underestimated – a new working culture is key


  • Agile Coaching
  • Finance - Asset Management
  • Change Management
  • IT Support cases (service desk cases)
  • Incidents (challenges)
  • Framework to classify incoming tasks
  • Jira (or similar)

Start: ASAP
Duration: 2 months
Work location: Copenhagen, Denmark
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance 

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