IT Service Performance Consultant
Do you have the talent to bridge between functional business demands and technical IT capabilities? Do you have flair for transparency and communication?
At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities - if you have the ability and the drive to take them. Discover more at velux.com/career or velux.dk/karriere
Do you have the talent to bridge between functional business demands and technical IT capabilities? Do you have flair for transparency and communication? Do you have experience in reducing the complexity of IT delivery to a few, but important key figures? If so, you might be the person we are looking for at VELUX IT in Kolding.
Your challenges
You will be part of VELUX IT, joining the End Users & Services team, which is responsible for IT Service Management and End User Productivity in the VELUX Group.
An important part of the recently adopted IT Strategy is to increase the transparency of IT in the VELUX Group and improve IT’s ability to continuously communicate status and performance of selected IT services.
As IT Service Performance Consultant you will play a key role on our journey towards more transparency, acting as the main link between IT and other business areas in the VELUX Group.
You will collaborate and communicate with VELUX colleagues in several business units across the globe and you will coordinate your activities with IT colleagues both in the VELUX Group and with our external partners.
Your primary tasks will be to:
- Take ownership of and continuously improve the IT Service Reporting process
- Review and develop IT Service KPIs for the cooperation with various business functions
- Implement or extend the required channels and standards for communication of IT performance
- Ensure continuous dialogue with colleagues in other business areas about IT performance
- Develop, maintain and continuously improve the overall IT Dashboard to capture aggregated IT performance
Your qualifications
You are a self-starter and you can work independently as well as in a team. You have excellent communication skills and can communicate with both technical and non-technical stakeholders.
Additional qualifications:
- A minimum of two years of experience in definition and management of KPIs and SLAs from working in an international environment is important.
- Business experience from jobs outside the IT department is helpful.
- A high level of English proficiency is required.
Your opportunities
We work in a dynamic and international environment in which commitment is one of our core values. You will have the opportunity to make a significant impact not only on the IT department, but also on the perception of IT amongst our main partners in the business areas. You will have the chance to develop yourself as an employee in a large organisation and build relationships with several colleagues from different departments and from the sales companies. You will have a high degree of responsibility and you will handle your assignments independently.
Application and contact
If you want to know more about the position, feel free to contact Christian Möller on 2031 9306 or 7633 6596. We look forward to receiving your application and CV as soon as possible and latest Friday 20 March 2015. All applications are handled confidentially.
Application deadline:
20 March 2015
Work place:
Kolding
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